Our Commitment

 

The Fifth Fold Laundry Club is committed to creating an inclusive, welcoming, and dignified experience for every member and guest, including people with disabilities.

We believe that premium service begins with thoughtful access. Our goal is to make our website, membership services, communications, facilities, laundry equipment, pickup and delivery services, and customer support accessible to the broadest possible audience.

We are continually working to identify and remove barriers and to improve the accessibility of our digital and physical experiences.

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Digital Accessibility

 

The Fifth Fold Laundry Club is working to make its website and online services accessible and user-friendly for people with a wide range of abilities.

We aim to use the Web Content Accessibility Guidelines, commonly known as WCAG, as a guide for improving digital accessibility. Our accessibility efforts may include:

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• Providing meaningful alternative text for important images

• Supporting keyboard navigation

• Maintaining readable color contrast

• Using clear headings and page structure

• Providing descriptive links and buttons

• Labeling online forms and required fields

• Avoiding reliance on color alone to communicate information

• Supporting text enlargement and responsive display

• Adding captions or transcripts to multimedia content when appropriate

• Providing clear error messages and instructions

• Reviewing new website content and features for accessibility

Because accessibility standards, technologies, and user needs continue to evolve, we view accessibility as an ongoing responsibility rather than a one-time project.

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Alternative Ways to Access Our Services

 

If you experience difficulty using any portion of our website or online services, we will make reasonable efforts to provide the information, service, or transaction through an accessible alternative.

Depending on your needs, assistance may be available by:

• Telephone

• Email

• Text message

• In-person support

• Assistance completing a membership or service request

• Help scheduling pickup or delivery

• Providing information in an alternative format

• Explaining membership benefits, pricing, policies, or service options

Please contact us using the information below and tell us the nature of the difficulty and your preferred method of communication.

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Physical Accessibility

 

The Fifth Fold Laundry Club is committed to providing members and guests with disabilities meaningful access to our physical location and services.

We seek to maintain accessible features where required and reasonably available, which may include:

• Accessible routes into and through the facility

• Accessible entrances and doorways

• Appropriate maneuvering space

• Accessible customer-service areas

• Laundry equipment that can be reached and operated by customers with disabilities

• Accessible payment options

• Clear pathways free from unnecessary obstructions

• Accessible seating or waiting areas

• Accessible parking where provided or controlled by the property

• Accessible restrooms where customer restrooms are offered

• Appropriate visual, written, or verbal service information

Physical accessibility features may vary by location or property conditions. Please contact us before visiting if you would like information about a specific accessibility feature.

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Reasonable Accommodations and Modifications

 

We welcome requests for reasonable accommodations or modifications that help individuals with disabilities access our memberships, facilities, equipment, or services.

Depending on the circumstances, accommodations may include:

• Assistance operating laundry equipment

• Help carrying or moving laundry within reasonable safety limits

• Assistance using payment or membership systems

• Verbal explanation of written information

• Written communication instead of spoken communication

• Additional time to complete a transaction

• Assistance coordinating pickup or delivery

• Modification of a standard procedure when reasonable

• Communication through a companion, interpreter, or support person

• Other reasonable assistance appropriate to the individual’s needs

Requests will be considered individually. We may suggest an effective alternative when a requested accommodation would create a direct safety risk, fundamentally change the nature of a service, or impose an undue burden.

Members and guests are not required to disclose a diagnosis. We may ask only for the information reasonably necessary to understand and respond to the accommodation request.

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Service Animals

 

The Fifth Fold Laundry Club welcomes service animals as permitted by applicable law.

Service animals must remain under the control of their handler. A service animal may be excluded only in circumstances permitted by law, such as when the animal is not under control or is not housebroken.

Pets and emotional-support animals that do not qualify as service animals may be subject to separate facility rules.

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Pickup and Delivery Accessibility

 

We seek to make our pickup and delivery services accessible to customers with disabilities.

Customers may contact us to request reasonable assistance with:

• Scheduling by telephone or another accessible method

• Communicating pickup and delivery instructions

• Coordinating with building staff or an authorized representative

• Contactless service

• Alternative notification methods

• Reasonable placement of returned laundry

• Identifying and labeling orders

• Receiving receipts or service information in an accessible format

Pickup and delivery accommodations remain subject to reasonable safety requirements, building access, service-area limits, and the essential terms of the service.

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Third-Party Platforms

 

Our website or services may connect with third-party platforms, including payment processors, membership systems, delivery providers, mapping services, social-media platforms, or scheduling tools.

Although we encourage our service providers to support accessibility, The Fifth Fold Laundry Club may not control every feature provided by a third party. If a third-party feature presents an accessibility barrier, please contact us so we can assist you through another reasonable method when possible.

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Feedback and Assistance

 

We welcome feedback about the accessibility of our website, physical location, and services.

When contacting us, please include:

• The webpage, feature, facility area, or service involved

• A brief description of the accessibility barrier

• The type of assistance or accommodation requested

• Your preferred method of contact

• Any relevant technology you were using, such as a screen reader, browser, or mobile device

We will make reasonable efforts to acknowledge accessibility-related messages within five business days and to provide a response or proposed solution as promptly as reasonably possible.

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Contact Us

 

For accessibility questions, feedback, or accommodation requests, contact:

The Fifth Fold Laundry Club
Legal entity: The Fifth Fold Holding LLC
Address: 31-32 36th St apt 3R

              Astoria NY, 11106
Telephone: +1 (516) 252-8466
Email: Info@TheFifthFoldLaundryClub.com
Website: TheFifthFoldLaundryClub.com

Please use “Accessibility Request” in the subject line when contacting us by email.

If your request concerns an upcoming visit, pickup, or delivery, please contact us as early as possible so we have adequate time to coordinate assistance.

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Ongoing Improvements

 

The Fifth Fold Laundry Club periodically reviews its website, policies, facilities, equipment, and service practices to identify opportunities for improved accessibility.

This statement may be updated as our services, facilities, technology, or accessibility efforts evolve. We value the experiences of our members and guests and appreciate feedback that helps us provide a more inclusive laundry-club experience.

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