Privacy Policy

Effective date: July 23, 2026
Last updated: July 23, 2026

The Fifth Fold Laundry Club (“The Fifth Fold,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, become a member, enter or use our facilities, use our self-service machines, place a wash-and-fold order, schedule pickup or delivery, contact us, or otherwise use our services.

By using our website, facilities, membership program, or services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Contact and identity information

Name
Mailing, pickup, and delivery addresses
Email address
Telephone number
Date of birth or age confirmation, when required
Names of additional household members included in a membership
Account username, membership number, or other identifier

Membership information

Membership tier and status
Registered household members
Membership start, renewal, and cancellation dates
Member benefits, discounts, and redemptions
Club entry and access records
Saved laundry and service preferences
Customer-support history
Membership violations, access restrictions, or incident records

Transaction and payment information

Services and products purchased
Machine usage and transaction history
Wash-and-fold orders
Membership fees and billing history
Discounts, refunds, credits, and promotions
Payment method type and limited payment details
Information required to prevent or investigate disputed or fraudulent transactions

Payments may be processed by third-party payment providers. We generally do not store complete payment-card numbers or card-security codes on our own systems.

Laundry and service-preference information

Detergent, scent, temperature, drying, folding, and packaging preferences
Allergy or sensitivity information voluntarily provided for laundry-care purposes
Stain-treatment and special-handling instructions
Pickup and delivery instructions
Household-member sorting preferences
Order notes, photographs, claims, and service-recovery records

Please provide only the information necessary for us to perform the requested service. Laundry preferences are not intended to provide medical advice or guarantee that a service will be suitable for a particular health condition.

Facility access and security information

Our locations may use access-control systems, security cameras, alarms, and related technologies. These systems may collect:

Dates and times of entry and exit
Membership or access credentials used
Images and video recorded in or around the facility
Security incidents and related reports
Device or system logs connected to facility access

Security cameras are used for safety, security, loss prevention, incident investigation, and protection of members, employees, property, and equipment. Cameras are not placed in areas where individuals reasonably expect privacy. We do not use facial recognition unless we provide separate notice and obtain any consent required by law.

Pickup and delivery information

Pickup and delivery addresses
Requested service dates and time windows
Access, doorman, building, or drop-off instructions
Order status and delivery confirmation
Communications with drivers or service personnel
Photographs documenting pickup or delivery, when reasonably necessary

Website and device information

When you use our website or online services, we may automatically collect:

Internet Protocol address
Browser and device type
Operating system
Pages viewed and links selected
Dates, times, and duration of visits
Referring website or advertising source
Approximate location derived from an IP address
Cookie, session, and similar technology identifiers
Website performance and error information

Communications and feedback

We may collect information contained in:

Emails, telephone calls, text messages, and online chats
Reviews, surveys, testimonials, and feedback
Customer-service requests and complaints
Social-media interactions
Promotion, event, or wait-list registrations

How We Collect Information

We may collect information:

Directly from you
From additional members on your household account
Through our website, mobile services, payment systems, and access-control systems
Through self-service machines and laundry-management platforms
From pickup and delivery personnel
From service providers that assist with payments, communications, security, analytics, or operations
From social-media platforms and advertising partners, subject to your settings
From publicly available sources
When you visit or use our facilities

If you provide information about another person, you represent that you are authorized to provide it and to permit us to use it as described in this policy.

How We Use Information

We may use personal information to:

Create and manage memberships and household accounts
Verify member identity and club-access eligibility
Provide 24/7 facility access where offered
Process payments, renewals, discounts, refunds, and credits
Operate self-service laundry equipment and payment systems
Process wash-and-fold, pickup, and delivery orders
Save and apply laundry-care preferences
Communicate order, membership, access, and service updates
Provide customer support and resolve complaints
Personalize the member experience
Maintain facility safety and security
Prevent fraud, theft, unauthorized entry, and misuse of membership benefits
Investigate accidents, disputes, losses, and security incidents
Maintain, troubleshoot, and improve our website, equipment, and services
Analyze membership, machine usage, demand, and business performance
Send promotions and club announcements where permitted
Administer surveys, events, loyalty benefits, and promotions
Enforce membership rules, service terms, and other agreements
Comply with legal, insurance, tax, accounting, and regulatory obligations
Establish, exercise, or defend legal claims
Protect the rights, safety, and property of The Fifth Fold, our members, employees, vendors, and the public

Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember preferences, understand website usage, measure marketing performance, prevent fraud, and improve our services.

You can adjust your browser settings to block or delete certain cookies. Some website features may not function properly if cookies are disabled.

Where required, we will request consent before using nonessential cookies. If our website provides a cookie-preference tool, you may use it to update your selections.

Text Messages, Email, and Marketing

We may send transactional communications relating to:

Membership activation, renewal, or expiration
Facility access or security
Payments and receipts
Order status
Pickup and delivery
Account changes
Service interruptions
Customer-support requests

With your consent where required, we may also send promotional emails or text messages.

You may unsubscribe from promotional emails by using the unsubscribe link in the message. You may opt out of promotional text messages by replying STOP. Message and data rates may apply. Opting out of promotional communications will not stop necessary transactional or safety-related messages.

Consent to receive promotional text messages is not a condition of purchasing goods or services.

How We Disclose Information

We may disclose personal information to the following parties.

Service providers

We may use service providers for:

Payment processing
Membership and customer-account management
Facility access and security
Website hosting and analytics
Email and text-message delivery
Laundry equipment and payment platforms
Pickup and delivery
Customer support
Accounting, insurance, legal, and professional services
Fraud prevention and information security

Service providers may use information only as permitted by their agreements with us and applicable law.

Household account members

If you participate in a shared household membership, certain information—such as membership status, benefits, transactions, scheduling, and account activity—may be visible to the primary account holder or other authorized members. Members should not use shared accounts for information they wish to keep private from other authorized household members.

Legal, safety, and security disclosures

We may disclose information when we reasonably believe it is necessary to:

Comply with law, regulation, subpoena, court order, or legal process
Respond to requests from government or law-enforcement authorities
Investigate fraud, theft, unauthorized access, accidents, or security incidents
Protect members, employees, vendors, property, or the public
Enforce our agreements and policies
Establish, exercise, or defend legal claims

Business transactions

Information may be disclosed or transferred as part of a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction. Any successor may use the information subject to this Privacy Policy unless otherwise disclosed.

With your direction or consent

We may disclose information when you request, authorize, or consent to the disclosure.

Sale and Targeted Advertising

The Fifth Fold does not sell personal information for money.

If we later engage in activities that are considered a “sale,” “sharing,” or targeted advertising under an applicable privacy law, we will update this policy and provide any required notice and opt-out method before or when those practices begin.

Security Cameras and Facility Monitoring

Our facilities may be monitored continuously for security and operational purposes. Camera footage and access records may be reviewed when investigating:

Unauthorized entry
Theft or property damage
Member or employee safety concerns
Payment or machine disputes
Lost-property claims
Violations of membership rules
Accidents or insurance matters
Law-enforcement requests

Footage may be disclosed to law enforcement, insurers, attorneys, property owners, security providers, or other appropriate parties when reasonably necessary and legally permitted.

Signs may be posted at monitored locations. The absence of a sign in a particular area does not necessarily mean that the area is not monitored where monitoring is otherwise lawful.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and satisfying legal, regulatory, insurance, and security obligations.

Retention periods may vary by information type. For example:

Membership and transaction records may be retained for the duration of the relationship and an appropriate period afterward.
Security footage may be retained for a limited period unless it is needed for an incident, investigation, insurance claim, dispute, or legal obligation.
Access logs may be retained for security, operational, and dispute-resolution purposes.
Marketing information may be retained until you unsubscribe or we no longer need it.
Laundry preferences may be retained while your account remains active or until you request deletion, subject to operational and legal requirements.

When information is no longer reasonably needed, we may delete it, de-identify it, or securely dispose of it.

Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These may include access controls, staff training, vendor oversight, secure payment processing, account authentication, system monitoring, and appropriate disposal practices.

No method of storage or transmission is completely secure. We cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur. Members are responsible for protecting their passwords, access credentials, and devices and for promptly notifying us of suspected unauthorized account use.

Your Choices and Requests

Depending on applicable law and the nature of your relationship with us, you may request that we:

Provide information about the personal information associated with your account
Correct inaccurate contact or account information
Update laundry and communication preferences
Delete certain information
Close your membership account
Stop sending promotional communications
Explain certain disclosures or uses of information

Some requests may be limited by legal, security, recordkeeping, contractual, or operational requirements. For example, we may retain transaction records required for tax, accounting, fraud-prevention, or dispute-resolution purposes.

We may need to verify your identity before completing a request. Authorized agents may be required to provide proof of authorization.

To make a privacy request, contact us using the information in Section 16.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without legally required parental consent.

A parent or legal guardian may add an eligible minor to a household membership where permitted by our membership rules. The parent or guardian is responsible for supervising the minor’s use of the facility and services.

If you believe a child has provided personal information without appropriate authorization, please contact us.

Third-Party Websites and Services

Our website or communications may contain links to third-party websites, applications, payment platforms, delivery services, or social-media pages. Their privacy practices are governed by their own policies. We are not responsible for the privacy or security practices of third parties that we do not control.

Visitors From Outside the United States

The Fifth Fold is based in the United States. If you access our services from another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

Our services are primarily intended for customers located within our designated service area.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, vendors, or legal obligations.

When we make material changes, we may provide notice through our website, member account, email, facility signage, or another appropriate method. The “Last updated” date at the top indicates when the policy was most recently revised.

Your continued use of our services after an updated policy becomes effective means that you acknowledge the revised policy.

16. Contact Us

For questions, concerns, or privacy requests, contact:

The Fifth Fold Laundry Club
Legal entity: The Fifth Fold Holding LLC
Address: 31-32 36th St Apt 3R

Astoria NY, 11106
Email: Info@TheFifthFoldLaundryClub.com
Telephone: +1 (516) 252-8466
Website: TheFifthFoldLaundryClub.com